1. What is delivered
Brouz is a marketplace for services from local providers — for example tuition, home cooking, tailoring, cleaning and repairs. Brouz does not ship physical products by courier.
2. Where the service happens
- At the provider’s place, or a place you agree on in Brouz chat.
- At your address, if the listing offers delivery and you choose it when booking. Any delivery charge is shown on the listing and added to the order before you pay.
- Online, for services like tutoring or consultations, if the listing says so.
Brouz currently serves Chennai and nearby areas.
3. When it is delivered
- You pick the date when you book, from the dates the provider is available.
- The provider accepts or declines your request within a few hours. You pay only after they accept.
- Once you have paid, the provider must start the work in time. If they don’t, the booking is cancelled automatically and you get a full refund of the order amount.
4. Confirming the service
When the provider marks the work done, you get a notification. Confirm it in the app, or raise a problem within 3 days. If you do neither, the booking is completed automatically and the provider is paid.
5. Need help?
If a service is late or not delivered, raise a problem from the order in the app. For anything else, use Chat with Brouz in the app (Profile → Help & Support), or contact us at info@brouz.in or +91 73056 83220.