How can we help?
Quick answers about booking, earning and your account.
Booking a service
What is Brouz?
Brouz helps you find people nearby who can do a job for you — a tailor, a home cook, a tutor, an electrician and much more. Every listing starts with “I can…”, written by the person who does the work.
Can I book on this website?
You can browse every service here. Booking, paying and chatting happen in the Brouz app, so your payment is protected and you get updates on your phone.
How are search results ordered?
Nearest first, unless you choose another order (price or rating). Nobody can pay to move up in these results. The only paid spots are in the “Featured” row above them: providers on a Brouz plan can boost a listing for a day or two, it only shows when it matches your search, and it’s always labelled “Featured”.
Can I ask a question before booking?
Yes. Tap Enquire on a listing in the app and ask the provider anything — dates, what’s included, delivery. It’s free and you don’t have to book.
When do I pay, and how much?
You pay in the app after the provider accepts your request. You pay the order amount plus a small service charge. The full amount is shown before you pay.
Is my money safe?
Yes. Brouz holds the money until you confirm the work is done. The provider is paid only then — or automatically 3 days after they mark it done, if you don’t raise a problem.
How do I cancel?
Cancel from the order in the app. It’s a full refund of the order amount before work starts and for a short while after. After that, the provider’s cancellation terms apply — they’re shown on every listing. The service charge isn’t refundable.
What if the work isn’t done properly?
Raise a problem from the order within 3 days of the work being marked done. The money stays on hold, and the Brouz team looks at what happened and decides a full refund, a partial refund or payment to the provider.
How long does a refund take?
Refunds go back to the way you paid. They usually reach you within 5–7 working days, depending on your bank.
Why can’t I see the provider’s address or phone number?
To keep everyone safe, Brouz never shows a provider’s exact address or phone number. You see their area and roughly how far away they are, and you talk to them in the app’s chat.
Where is Brouz available?
Brouz is live across Chennai.
Offering a service
What are Brouz Plus and Pro?
Optional monthly plans for providers: unlimited live listings, more photos, a Plus or Pro badge, a lower Brouz fee and two Featured boosts a month. You pay once a month in the app — nothing renews on its own. The free plan lets you keep 5 listings live.
Is it free?
Yes. Joining and listing your skill are free. Brouz keeps a small commission only when a job is completed.
What do I need to start?
A phone number, your PAN, and a UPI ID or bank account in your own name. Your PAN is checked once and kept encrypted.
How fast do I get paid?
The money is released after the customer confirms the job is done, or automatically after 3 days. It goes straight to your UPI or bank account.
What if a customer cancels?
Cancellations follow the terms you choose for your listing. Cancelling before work starts is always free for the customer, so start the real work only after you tap “Start work” in the app.
Can I offer more than one service?
Yes. Each service gets its own listing, so you can offer different skills to different customers.
How is my listing checked?
Every listing is checked before it goes live, and you’re told if it’s approved or not. If it’s rejected, you’ll see why and can fix it and submit it again.
Why are my payouts on hold?
The name on your UPI ID or bank account must match the name on your PAN. If it doesn’t, payouts wait until our team checks it. Your listings and bookings carry on as normal.
What can’t I list?
Anything illegal, unsafe or misleading, or anything that needs a licence the provider doesn’t have. Every listing is checked before it goes live, and we remove ones that break the rules.
Your account
How do I sign in?
With your mobile number and a one-time password (OTP) sent by SMS. There’s no password to remember. Never share your OTP — Brouz will never ask for it.
Can I both book and offer services?
Yes. One account does both. Switch between booking and offering in the app.
Does Brouz know my location?
The app uses your location to show services near you. On this website, your browser’s location is used only on your device to pick your nearest area — it isn’t sent to us.
How do I delete my account?
Go to Profile in the app and choose Delete account. Your name, email, photo and payout details are removed straight away. Some records are kept as the law requires — see our Privacy Policy.
Still need help?
Our guides explain booking, cancelling and payments step by step. Or email info@brouz.in or call +91 73056 83220. For a booking, raise it from the order in the app so we can see the details.